FAQ

Below FAQ are some common concerns of our customers before purchasing our products, if you have other questions, please just send it to support@rocknroll-ambulance.com

WHAT TYPES OF PAYMENT DO YOU ACCEPT?

• All major credit cards eg VISA, Master Card
• PayPal
• American Express (via PayPal)
• Discover (via PayPal)
• Amex [via PayPal]
• Cash on delivery (Slovenia only)
• Bank transfer (Slovenia only)

All payments are done on a secure page and we do not store your card details nor share your information with any third parties.

CAN I PAY WITH US DOLLARS, GBP, OTHER CURRENCY?

All our prices are in EUR [€] but you can pay in any currency. Your Bank/PayPal will deduct the amount equal to your order-total, all automatically.

DO YOU SHIP WORLDWIDE?

Yes, we ship to most countries worldwide. If you live in a rural area or remote island; contact us first to make sure we can get your order to you safely.

CAN I CANCEL MY ORDER?

Of course, simply let us know as soon as possible - via email or contact us form. We have fast shipping, so its always best if you send us any requests quick!

WHERE CAN I TRACK MY ORDER?

Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can track your item on https://sledenje.posta.si/ as well as your local post-office website.

I HAVE NOT RECEIVED MY ORDER – WHERE IS IT?

Please allow 7 business days for Slovenian orders and 20 business days for international delivery. Please allow these timeframes before contacting us about a missing order.

WHEN WILL I RECEIVE MY PRE-ORDER ITEMS?

Any order which includes pre-order items will ship once all items are available. The estimated ship date for each pre-order item is detailed within the item description on the product page. Orders are shipped by the chosen shipping method selected at checkout.

HOW DO I MAKE A RETURN?

Please use the returns form provided in the order. We have a full policy you can read HERE!

HOW DO I MAKE AN EXCHANGE?

Please use the returns form provided in the order, state clearly what you are returning and what size/etc you require. You are liable for the return P&P. We exchange Slovenian orders free of charge, International orders will be due P&P for the re-shipping of the new item/s. We have a full policy you can read HERE!

DO YOU DO CASH REFUNDS?

You will qualify for a cash refund if you return your unwanted items within 14 days of receiving your order. You will be credited to your original payment method. Items returned after 14 days but before 28 days will be eligible for a store credit. We do not refund gift cards.

MY ITEM/SIZE IS OUT OF STOCK - WHEN DO YOU GET IT BACK?

If the garment/item is in our current collections - simply select the size that is sold out and check the message - if the item is due to come back in, you can simply enter your email and we will email you once it's restocked. We do not restock any clearance items - these are reduced to clear.

HOW DO YOUR SIZES COMPARE TO OTHER BRANDS?

Please see below for approximate size conversion

Unable to find satisfactory answers? Contact Support